| Terms & Conditions |
 |
| 1. What is your returns policy? |
|
| 2. I recieved the wrong item or a damaged item - what do
I do? |
|
| 3. How soon does the refund appear on my credit card? |
|
| 4. How to return your order. |
|
|
1. What is your returns policy?
We have a no questions asked returns policy ensuring your peace
of mind when purchasing from us.
You have the right to cancel your order at any time and for
any reason before delivery. You may return your goods within 14
calendar days of receiving your goods in the original packaging,
in perfect condition for resale, for refund or exchange.
Should you decide to request a refund please notify us
immediately by sending e mail to: info@gold-gifts.co.uk.
All returns & exchanges must be done within 14 days from the
date you receive your order. The returns must be shipped back by
registered shipping method (we strongly recommend insuring the
goods during shipping or postage).
The shipping costs have to be covered by you, we will not
accept any COD parcels.
After 14 days the sale is considered closed & we will not
make a refund. But we will offer store credit if the goods are
returned in the original packaging, in perfect condition for
resale. |
|
|
2. I recieved the wrong item or a damaged item - what do I do?
We throughly check every order before it is shipped, however we
are human and occasionally damage can occur during transit.
If you receive the wrong item or one that is damaged or
defective, please save the box & the original packing material &
contact us immediately via email:info@gold-gifts.co.uk. Please return the product to us we will gladly send you a
replacement. |
|
|
3. How soon does the refund appear on my credit card?
Once your returned package has been received, your refund will
be processed within 5-7 business days. Your credit or refund back
to your credit card account may take between 14 & 21 business days
before the refund appears on your account. This is dependent on
your bank & credit card provider. Pay Pal refunds are received as
soon as they are processed which will be within 3 work days of
receiving your parcel. |
|
|
4. How to return your order.- All the products you are returning must be in original
condition and packed in the original unmarked packaging that
you received them in. Included, must be any accessories &
documentation shipped with the product.
- Please take care to pack the item accordingly so as to avoid
any damage to the merchandise in transit.
- Please make sure you send the parcel back to us by
registered post. Insuring your return is also recommended.
Please note: we do not refund shipping or handling charges. |
